Since 1984, KSBA has provided full-scope architecture including planning, interior design and project management services for a varied client base. In 1992, the firm began its specialization in call centers, also known as customer contact centers, and other technology-dependent spaces. Having served every industry sector, KSBA has designed more than 80 call centers, nationally and internationally.

Using our Performance Design practice approach, we plan with a clear understanding of our clients' business goals and match them with design solutions which will deliver a return on investment. We provide measurable and appropriate options to the client which enables them to have direct choice in determining the ways in which their space will affect their bottom-line.

With every project, we match the specific requirements with expertise by assembling and managing consultant teams combined with our internal technical staff, three-fourths of whom are registered architects.

KSBA is known for its research-based approach to design and uses its offices as a laboratory for testing the efficacy of design solutions and then publishes results in its SCOpE newsletter.

Our commitment to creating Design Solutions in Balance with Business has earned us recognition within the call center industry and most important, serves our clients so they can better serve their customers, staff and stakeholders.