Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer experiences. We interview customers immediately after a customer service call, retail store visit or other experience while the customer’s memory of the experience is still fresh. Using our powerful hosted survey and reporting platform, clients discover and share insights to improve business decisions.

Vocalabs’ customers include Fortune 1000 companies, telecommunications carriers, industry consultants and equipment vendors. Vocalabs’ award-winning services include customer experience measurement programs and the National Customer Service Survey, ongoing independent research on customer satisfaction with phone-based customer service. Current syndicated research covers consumer banking and communications services customer service.