Networking TCP/IP, SNMP, UDP, DHCP, DNS, OSPF, BGP, EIGRP, RIP, VoIP, Frame Relay, Fast Ethernet, X.25, VPN, SNA, SDLLC, QLLC, CIP, DLSw, IPX/SPX, NetBIOS, PIX

O/S Cisco IOS, MS Windows, Apple IOS, Sun Solaris, Linux, IBM 370

Software MS Office, Visio, CiscoWorks, CiscoView, XML, HTML5, WordPress, Perl, TSO, JCL, CICS, IBM NetView, VTAM, SolidWorks, SharkWire Analyzer

Hardware Cisco Routers and Switches, PIX Firewalls, Sniffers, DA-30, 3270, 3745, Terminal Servers, Protocol Converters

Professional Experience

Tech Consultant NC, SC 2002 – Present

Small to medium business network design and support.
Web site design and maintenance,
Firewall setup and network security.
Graphics Design, logo design, and marketing.
PPC marketing champagnes and analysis.

Internet Ventures, Inc NC 2001 - 2002

Founder and CEO

Designed real-time and trending and reporting methodologies for auditing key network statistics.
Secured a 5.5 million dollar Series A round of funding from Diamond Head Ventures, Inc.
Managed a team of 6 CCIE engineers and 5 development engineers and 8 development engineers.
Developed a 3-tiered support program for large ISP customers and their respected customer deliverables.

Cisco Systems, Inc. NC 1993 – 2001

Senior Manager

Managed a team of 45 CCIE engineers, development engineers, and network operations personel.
Creator of the Cisco NetAudit – a highly scalable network auditing with automated reporting on network scalability, reliability, performance, and threshold violations.
Creator of NetRules – a Cisco specific set of threshold rules for all SNMP and session data on all Cisco routers and switches.
Developed Perl and XML parser technology for Cisco show command data and SNMP.
Integrated NetRules with parsed data and automated reporting for customers and CCIE engineers in Advanced Services.
Managed worldwide support organization for NetAudit Program under Advanced Services with locations in RTP, San Jose, India, and Europe.
Manager of 15 development engineers in Dubai, RTP, and San Jose which utilized - Oracle, XML, Perl, MS- VB, HTML, and Java.
Assisted in deploying over 300 Linux-based data collection.
Co-designer of Advanced Services Customer portal which allowed Customer access to their respected reports and deliverables within the Advanced Services Programs.
Designed and supported customer SLAs for network performance and availability under Advanced Services.
Spearheaded team of CCIE engineers to develop data point thresholds with Cisco HW and SW engineers as well as Customer Support Engineers to establish Cisco NetRules.
Co-designer of Cisco’s Partner Program.
Designed initial VoIP Readiness NetAudit for Cisco’s initial VoIP launch to customers.

Customer Engineer 5 and Certified Cisco Internetworking Expert

CCIE #1381 (Feb 1995).
Expert on all IBM protocols and encapsulations within TCP/IP.
Solid understanding of all OSI layers.
Co-designed many working labs with session generators and monitoring tools.
Advanced Services escalation engineer for IBM – SNA related issues.
Co-designer and supporter of many large scale router and switch network initial rollouts and cutovers.
Worked closely with Cisco development engineers on DLSw scalability.
Supported initial rollout of Cisco’s Channel Interface Processor (CIP) which allowed IBM mainframes to connect directly to Cisco routers.
Liaison between Advanced Services and Cisco marketing.
Expert in TCP/IP performance, encapsulation, queuing, monitoring, packet analysis, session debugging
Documented initial ISO 9001 procedures for Advanced Services
Network co-designer and assigned support engineer for AT&T, MCI, First Union, Ford, the CIA, BoA, Cigna, US Congress under Cisco’s Advanced Services contracts.
Assisted startup of Cisco’s initial TAC in Europe.

Netlink Raleigh, NC 1992 – 1993

Senior Sales Engineer

Supported new and existing IBM enterprise customers using SDLC to LLC2 conversion and encapsulation.

Performed on-site installations, training, and customer production network documentation.

Provided product testing and development specifications for SNMP interfaces and polling information.

Tangram Systems Cary, NC 1988 – 1992

Senior Sales Engineer

Provided technical sales support for Fortune 500 companies with IBM mainframe to PC connectivity utilizing Arbiter and Peer Services software.
Installed mainframe-based software which created some of the very first ‘Cloud’ technology.
Conducted customer on-site installations, customizations, and product trials.

Education

University of South Carolina Upstate 1984 - 1988
B.S. in Business Administration with concentration in Computer Information Systems.
President of student body senior year.
Most Outstanding Student in School of Computer Information Systems.
Who’s Who Among Students and American Universities and Colleges.