Complex Problem Solving Strong communication skills
Equipment Maintenance
Secret Security Clearance

Work History
Service Technician, 01/2012 to Current
Delaware Army National Guard – Wilmington, DE
Repaired and installed telecommunications cable, including fiber optics.
Installed, maintain, or repair audio and visual electronic reception equipment or accessories.
Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics
and locate faults or malfunctions.
Splice cables, using hand tools, epoxy, or mechanical equipment.
Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances.
Stationed equipment such as amplifiers or repeaters to maintain the strength of communications
transmissions.
Planned and executed underground cable directly in trenches or string it through conduits running
through trenches.
Helper Maintenance, 01/2011 to 03/2013
Lightening Maintenance Inc. – Rockville, MD
Repair or replace light fixtures that are not working or have been knocked down from an accident or
weather related conditions.
Worked on new construction projects in the area where new wire had to be ran underground or above
ground depending on the area of construction.
Completed an average of 120 outage repairs per day throughout Montgomery County Maryland.
Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web,
in a manner and time frame consistent with department and team service levels and goals.
Armored Guard, 03/2007 to 12/2011
Dunbar Armored Security – Wilmington, DE
Working with currency by distributing it to local banks.
Also swapped out money at the banks ATM machines that are located at banks branches all across
Delaware.
Dealt with customer concerns and problems that they might have with an ATM or questions about
their money orders that they have scheduled for upcoming deliveries.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Freight Handler, 01/2006 to 01/2007
SCG – Swedesboro, NJ
Working on a forklift to unload trucks and also to load the freights on to the truck.
Checking the shipment with a scanner and on paper.
When loading the shipment making sure all paper work is intact for drivers.
Anything that was less than 75 lbs and not on a pallet was hand stack on a pallet wrapped and put on
the trailer.
Coordinated with freight forwarders to expedite international shipments.
Loaded products weighing up to 1000 pounds onto trailers for delivery.
Warehouse Representative, 08/2005 to 03/2011
United States Marine Corps – Washington, DC
7 years of experience in the United States Marine Corps Reserve.
Retired as a Lance Corporal with Good Conduct.
Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage
yard.
Keep records and compile stock reports either manually or by computer.
Pack and unpack items to be stocked on shelves in stockrooms, warehouses. or storage yards.
Keep records on the use or damage of stock or stock-handling equipment.
Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
Installer , 06/2014 to Current
Magnolia Audio and Video – Wilmington, DE
Operated precision measuring instruments and electrical and electronic testing devices.
Maintained shop, company equipment and inventory.
Completed daily inventories of supplies and equipment.
Followed up on all outstanding service requests
Designed home entertainment systems for customers
installed Cat5, Coax, and speaker wire through customers houses.?
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma: 2004
Caravel Academy - Bear, DE
Automotive Technology, 2005
Del Tech Community College - Stanton, DE
Accomplishments
Awarded the National Defense Ribbon in (2006)
Awarded the Marine Good Conduct Ribbon in (2010)
Awarded the Marine Selected Service Ribbon in (2010)
Awarded the Army Commendation Medal in (2013)
Awarded the Nato Ribbon in (2013)
Awarded the Afghanistan Campaign Medal in (2013)
Awarded the Armed Forces Reserve , National Guard Medal in (2013)
Awarded the ISAF Medal in (2013)
Was the Supervisor of all Cable and Fiber optics of a Afghanistan fob.
Was promoted to Specialist in the Army National Guard.