
Experience
Oct 2013-Current
S&P Data
Cleveland, Ohio
Desktop Support Specialist
Support desktop/laptop hardware and software. Replacing defective parts, installing software, Troubleshooting user issues.
Use Active Directory to administer users domain accounts.
Deploy new workstations in a timely manner.
Feb 2011-July 2013
SupportSpace
San Francisco, CA
Independent Contractor
Accept incoming calls from users who were having computer problems. I supported multiple partners in this campaign. Microsoft, HP, Best Buy, and many others.
Repair computer malfunctions through talking to the client over the phone as well as remotely controlling their desktops. Common tasks would involve virus removal/repair, printer troubleshoots, software installs/troubleshoots.
Address the client’s concerns in an effective and efficient manner all the while building rapport and remaining professional.
Feb 2010 – Feb 2011
Insight Global
Atlanta, GA
Remote Support Technician
Accept incoming calls for our partner AT&T to repair common computer problems. Many of which included virus removals and printer setups.
Actively listen to the customer’s complaint and offer them the appropriate service to complete the job if applicable.
Maintain a high resolution rate while keeping a positive customer satisfaction rate.
Aug 2003- Feb 2010
Best Buy
Ohio
Sales/Geeksquad
Held mainly face to face interactions with customers. Listened to their concerns and sold them the appropriate services necessary to address their problem.
Supervised a staff of 5 and made it our mission to beat projected metrics.
Was part of the number one sales team in the entire Best Buy company.
Education
Aug 2004 – July 2005
Cuyahoga Community College
Parma, OH
CompTIA A+
Studied computer repair and end user support.
References
Russell Pope –xxx-xxx-xxxx
Founder and CEO of Award Tech
Saint Augustine, Florida
Jonathan Wukovich –xxx-xxx-xxxx
Store Manager at Wireless Partners LLC
Marion, Ohio
Josh Herrington –xxx-xxx-xxxx
Remote Support Technician at Plumchoice
Tampa, Florida
Brandon Babbit –xxx-xxx-xxxx
Computer Technician at Quick Connect Computer Services
Lincoln, Nebraska
Mike Medvetz –xxx-xxx-xxxx
I.T. / Enforcement Services Officer at Cuyahoga County Courthouse
Cleveland, Ohio
Daniel Martin –xxx-xxx-xxxx
Lead Technician at IT Paramedics. LTD
Columbus, Ohio
Marcus Gatlin –xxx-xxx-xxxx
Manager at Best Buy
Cleveland, Ohio
Ken Kudravy –xxx-xxx-xxxx
Owner at Ken’s PC Repair
Ravenna, Ohio
Jason Stelma –xxx-xxx-xxxx
Service Tech at Arcelor Mittal
Strongsville, Ohio
Jesse Kracht –xxx-xxx-xxxx
Manager at T-Mobile and Realtor with Keller Willams
Berea, Ohio
xxx-xxx-xxxx - xxx@xxx.com
Jason Hartman
Last Resume Update | June 2, 2014 |
Address | United States of America |
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Phone Number | ![]() |
Resume File | JasonHartman-0622014.doc 41.5 kB |