Experience

Oct 2013-Current

S&P Data

Cleveland, Ohio

Desktop Support Specialist

Support desktop/laptop hardware and software. Replacing defective parts, installing software, Troubleshooting user issues.
Use Active Directory to administer users domain accounts.
Deploy new workstations in a timely manner.

Feb 2011-July 2013

SupportSpace

San Francisco, CA

Independent Contractor

Accept incoming calls from users who were having computer problems. I supported multiple partners in this campaign. Microsoft, HP, Best Buy, and many others.
Repair computer malfunctions through talking to the client over the phone as well as remotely controlling their desktops. Common tasks would involve virus removal/repair, printer troubleshoots, software installs/troubleshoots.
Address the client’s concerns in an effective and efficient manner all the while building rapport and remaining professional.

Feb 2010 – Feb 2011

Insight Global

Atlanta, GA

Remote Support Technician

Accept incoming calls for our partner AT&T to repair common computer problems. Many of which included virus removals and printer setups.
Actively listen to the customer’s complaint and offer them the appropriate service to complete the job if applicable.
Maintain a high resolution rate while keeping a positive customer satisfaction rate.

Aug 2003- Feb 2010

Best Buy

Ohio

Sales/Geeksquad

Held mainly face to face interactions with customers. Listened to their concerns and sold them the appropriate services necessary to address their problem.
Supervised a staff of 5 and made it our mission to beat projected metrics.
Was part of the number one sales team in the entire Best Buy company.

Education

Aug 2004 – July 2005

Cuyahoga Community College

Parma, OH

CompTIA A+

Studied computer repair and end user support.

References

Russell Pope –xxx-xxx-xxxx

Founder and CEO of Award Tech
Saint Augustine, Florida

Jonathan Wukovich –xxx-xxx-xxxx

Store Manager at Wireless Partners LLC
Marion, Ohio

Josh Herrington –xxx-xxx-xxxx

Remote Support Technician at Plumchoice
Tampa, Florida

Brandon Babbit –xxx-xxx-xxxx

Computer Technician at Quick Connect Computer Services
Lincoln, Nebraska

Mike Medvetz –xxx-xxx-xxxx

I.T. / Enforcement Services Officer at Cuyahoga County Courthouse
Cleveland, Ohio

Daniel Martin –xxx-xxx-xxxx

Lead Technician at IT Paramedics. LTD
Columbus, Ohio

Marcus Gatlin –xxx-xxx-xxxx

Manager at Best Buy
Cleveland, Ohio

Ken Kudravy –xxx-xxx-xxxx

Owner at Ken’s PC Repair
Ravenna, Ohio

Jason Stelma –xxx-xxx-xxxx

Service Tech at Arcelor Mittal
Strongsville, Ohio

Jesse Kracht –xxx-xxx-xxxx

Manager at T-Mobile and Realtor with Keller Willams
Berea, Ohio

xxx-xxx-xxxx - xxx@xxx.com

Jason Hartman