Typical responsibilities included the following:

Perform Design, Installation, Turn-up and Test of the City’s new VOIP communication network, including routing and trunking between the new Cisco Switch and the 3 IMX 2400 Switching Systems, 3 IVS 2000 Systems and associated remote systems.

Provide engineering services for the City’s telecommunication and data infrastructure.

Perform provisioning, technical support and maintenance functions on the Voicemail System located within the City’s infrastructure.

Provide Routine Maintenance for the City’s communication network.
Meet with clients to assess their telecommunication requirements and design systems that match those same requirements.
Perform telephone Adds, Moves, and Changes at various locations within the City’s infrastructure.
Perform maintenance functions on the various DS1 Circuits located within the City’s copper and fiber infrastructure.
Perform provisioning and maintenance functions on the ACD Systems located within the City’s infrastructure.
Provide design, client training and consultation on the ACD Systems used within the City’s infrastructure.
Perform Audio/Visual equipment set-up for the Council Chamber, as well as various other locations within the City’s infrastructure.
Provision Centrex orders for the City, using Pacific Bell’s CMS interface.
Provide maintenance and support on the City’s current Centrex network.

Available 24x7 for emergency needs associated with City’s telecommunication systems.

PREVIOUS EMPLOYER: Byers Engineering, Atlanta, Georgia

POSITION: Contract Engineer for AT&T, California

Date of Employment: June 18, 2007 to April 18, 2008

Accomplishments and typical responsibilities include the following:

Reviewed and recommended 237 jobs to reflect a status of final billing / can be closed.

Reviewed and placed 131 jobs on a 45-day Final NCJPA Billing status with PG&E.

Reviewed 421 jobs and requested Intent status on 202 Intents from PG&E.

Reviewed 103 jobs and requested Intent status on 95 Intents from MID.

Reviewed 467 jobs and determined that 106 jobs required Intents that were either not started or not finished.

Reviewed 412 jobs on Constructing / Inspecting status and scheduled 207 for First or Final Inspections.

Completed the Advance Payment Process on 211 jobs and issued PO's on 216 jobs, as requested.

Reviewed 95 Pole Replacement jobs for PG&E or MID and updated SLIMS status on each one.

Completed the NCJPA Final Billing Process on 220 Intents for PG&E and MID.

Inspected 61 conduit jobs in the VCC Area for MCI, Verizon, TelePacific, Level 3 and Sprint.

Completed and submitted 167 new Intents to PG&E and MID for review and approval and received formal approval on 103 from PG&E and MID.

PREVIOUS EMPLOYER: CITY OF FRESNO

POSITION: Senior Communications Technician, Communication Services, ISD

CITY EXPERIENCE: Hired as a Communications Technician II in October, 1999. Promoted to Senior Communications Technician in August, 2001. Resigned position June 15, 2007.

Typical responsibilities included the following:

Supervise Vendor Installation, Turn-up and Test of the City’s new communication network, including routing and trunking of the 3 IMX 2400 Switching Systems and 7 IVS 2000 Systems, plus associated remote systems.
Provide Routine Maintenance for the City’s new communication network.
Meet with clients to assess their telecommunication requirements and design systems that match those same requirements.
Perform telephone Adds, Moves, and Changes at various locations within the City’s infrastructure.
Perform maintenance functions on the various DS1 Circuits located within the City’s copper and fiber infrastructure.
Perform provisioning and maintenance functions on the ACD Systems located within the City’s infrastructure.
Provide design, client training and consultation on the ACD Systems used within the City’s infrastructure.
Perform Audio/Visual equipment set-up for the Council Chamber, as well as various other locations within the City’s infrastructure.
Provision Centrex orders for the City, using Pacific Bell’s CMS interface.
Provide maintenance and support on the City’s current Centrex network.

Provide engineering services for the City’s telecommunication and data infrastructure.

Perform provisioning, technical support and maintenance functions on the Voicemail System located within the City’s infrastructure.

Available 24x7 for emergency needs associated with City’s telecommunication systems.

OTHER EXPERIENCE:

1996 - 1999 Dantel, Inc.
Customer Support Services Manager

Responsible for managing the following operation processes: Customer Technical Support, Customer Training, Customer Quotations, Sales and Marketing Demonstrations, Product Management (sustaining), New Product Introductions, Application Engineering, Installation Services, Customer Advocate Program, ISO 9001 Quality Audits (Lead Auditor). Instrumental in establishing a new Customer Support Services organization, with the goal of the team being a profit center; organization successfully generated 1.9 million in revenues with a net margin of 54.5% profit for 1998; reduced per call average duration, call volume, operating budget and resource requirements.

1979 - 1996 Pacific Bell
Manager (1994 - 1996)

Responsible for the Northern California Integrated Services Digital Network Service Center. Oversee provisioning and maintenance operations of two Northern California regional service centers; provide team management of 127 craft, 9 supervisors and 2 technical support managers; develop strategic planning; provide safety management; and ensure adherence to all CPUC objectives and mandates. Responsible for $17 million budget.

Project Manager (1992 - 1994)

Manage large Centrex Re-Engineering Project; deploy new process for Centrex applications; supervise and direct production teams; monitor Quality Control teams; oversee design and mapping process; provide large account management of Centrex Systems; perform research and development of Centrex-IS applications; and develop methods and procedures for ISDN service.

ESS Communication Technician (1980 - 1992)

Maintain large switching systems including 1AESS, 5ESS and DMS for both provisioning and maintenance crews; provide technical support for large switch operations; manage data base and route alarm surveillance; and oversee Centrex applications. Project Supervisor for first large application of ISDN (City of Fresno) for commercial use.

Frame Technician (1979 - 1980)

Perform IDF-MDF jumper placement; complete service orders; perform cable transfers, testing and COSMOS data base applications; provide customer interface, data base network provisioning and alarm surveillance; act as safety administrator for large teams.

EDUCATION:

NEC UM8700 Administration Graduate.

Alcatel MDR8000 Combination Graduate.
MITEL Networks NuPoint Messenger Graduate.
NEC IMX 2400, ACD and IVS 2000 Installation Graduate.
Bell System (Bellcore) Technical Graduate for 1ESS, 1AESS, 101ESS, 2BESS, 3BESS, 5ESS, DMS and ISDN Switching Systems.
Pacific Bell Quality Tools Graduate.
California State University, Fresno Major: Communications.

AWARDS:

City of Fresno, GSD Employee of the Quarter, 2001.
GTE Best In Class Quality Award, 1997.
Bronze Award for Quality Suppliers at SBC, 1997 and 1998.
“Simply The Best” Quality Award, Pacific Bell, 1993 and 1995.
Process Management “Best In Class”, Pacific Bell, 1995.
President’s Award for Quality Management, Pacific Bell, 1995.
Triple E (Exceeding Excellence Everyday) Award for Customer Service, Pacific Bell, 1994.
Pacific Bell Pioneers, 1995.
Safe Driver Award, 16 years, Pacific Bell.

CONTACT INFORMATION:

Mobile Telephone:xxx-xxx-xxxx
Home Telephone:xxx-xxx-xxxx
Home Address: 860 E. Grangeville Blvd. SPC 77, Hanford, CA 93230
E-Mail Address: xxx@xxx.com

Evaluations and References available upon request.