IT SUPPORT AND NETWORKING

Proficient in Applying New Technologies to Increase Efficiency

Self-learner, resourceful, and highly motivated IT problem solver with a successful education and first-hand experience integrating system support through information technology and creative networking. Trained in implementing solutions and analyzing data as well as streamlining system performance and network configurations.Skilled in developing improvements that target technology, improving processes and results.

Areas of Expertise

• Information Technology
• Technical Support
• Dynamic Installations
• Productivity Software
• Business Intelligence
• Operating Systems
• IT Governance
• Visual Basic Programming
• Advanced Networking
• LAN Setup and Configuration
• Security Architecture
• Engineering & Analysis

Undergraduate Technical Experience

• Manage and process information, incorporating hardware and software to translate electronic material.
• Analyze reports and information to accurately develop, collect, organize, circulate, and evaluate results.
• Incorporate new technologies and systems to successfully increase effectiveness and improve performance.
• Identify and resolve issues, applying advanced knowledge of operating systems as well as Internet and Mobile applications to support technically cohesive and friendly interfacing.
• Provide remote support to confirm access to accounts and sustainable application performance.
• Track, interpret, and apply information to improve networking, enterprise architecture, and systems.

Networking Experience

• Research and develop unified communications and messaging to optimize the exchange of information.
• Support social business activity through networking systems, cloud computing, and risk management.
• Design and develop cost-effective methods of generating new business.
• Connect people and services through legible interfacing and effective performance.
• Coordinate operating systems, network setup, and configuration to advance commercial capabilities.
• Develop LAN systems and support Internetworking, LAN Security Firewalls, and Network Engineering.

Customer Service Experience

• Troubleshoot technical problems to satisfy concerns and optimize commercial opportunities.
• Answer questions, support departments, and apply decision making skills to fix problems.
• Develop consumer confidence through a high sense of urgency and expert knowledge.
• Listen, communicate, and negotiate to assertively resolve conflicts and take responsibility for results.

Customer Service Experience

WALMART, Salesperson, 2007 – 2013

Education & Training

Bachelor of Science in Computer Technology

Kent State University, Champion, OH

Information Technology Certification

Trumbull Career and Technical Center, Champion, OH