PC and Printer Hardware
Computer Diagnostics
Firewalls and Ports
Installation and Configuration

Education

Keller Graduate School of Management Anticipated Completion August 2015

Coursework includes: MIS 535 (managerial Applications of Information Technology), MIS 581(System Analysis, Planning and Control), MIS 589 (Networking Concepts and Application), NETW 589 (Wireless Communication Systems).

The Computer Workshop Anticipated Completion August 2014
Certifications Achieved:
CompTIA A+ (Pending)

Qualified Skills

TECHNICAL SKILLS AND ABILITIES
Troubleshooting network connectivity issues.
Installing, maintaining, and troubleshooting LAN networks.
Installing operating system service packs, updates, and other security patches.
Installing, maintaining, troubleshooting, and uninstalling software, as well as peripherals.
Maintaining and troubleshooting Windows XP, Vista, and Windows 7.
Install, uninstall and manage hardware components of a computer as well as peripherals.

Troubleshoot connectivity issues between the computer and devices.

Used Windows utilities to manage hard drives.

Printer support and maintenance.

Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.

Implement a basic wireless network, and various topologies.

Employment History

Ross Correctional Institution - Chillicothe, Ohio Sept 2007 – Current

Respond to emergency within the institution to insure safety of staffs and inmates
Conduct security round to ensure suspicious activities in the units and compounds
Conduct institutional counts of inmates in housing unit
Conduct institutional searches in inmates living areas for contrabands, weapons, and drugs

Dylans Candy Bar – New York City, New York Nov 2004 – Sept 2006

Team Stock Lead – responsible for training new hires, dictate jobs and delegated to the entire store departments
Ensure products quality are up to company’s standards
Report to managers and update information of company’s performances

New York Juniors Tennis League – New York City, New York March 2004 – Aug 2004

Cooperate with other coaches to deliver lesson plans
Teach students of tennis game and safety precaution
Responsible for setting up courts and all equipment