Processes, directs and schedules maintenance activities and work requests to the appropriate vendors
Ensures that daily maintenance activities are performed in an expeditious, efficient manner
Guarantees that end users are satisfied that problems affecting their work place are resolved quickly and to PNC standards
Oversees and verifies accuracy of billing, and the processing of invoices related to facilities, leases, utilities, contractors, etc.
Manages statewide key program to ensure security control and compliance of all employees and vendors for access to buildings and branches
Teller Banking Supervisor 2008-2011
Identified opportunities for service improvements with proof work and cash management as set forth in the Service Driven Metrics Report
Monitored and researched branch cash differences through daily review of teller performance report
Monitored corrections made to teller work by proof area and coached team members accordingly
Managed daily, weekly and quarterly reports for all areas of teller operations
Monitored summary of over and short entries posted to the branch general ledger report
Managed daily operation of teller line to ensure exceptional customer experience
No Limit Beauty and Barber 1997-2010
Independent Hairstylist/Cosmetologist
Consulted clients on services needed and ensured proper techniques of services rendered
Accurately recorded services rendered and payments received
Set appointments for consultations and services
Prepared quarterly reports for supplies purchased and sold
Bookkeeping and yearly tax preparation
Implementation of efficient clientele management system to maximize productivity

Metro Advocate Ministry 1995-1997
Intake Specialist
Initial contact for agency
Coordinated meetings with outside organizations to secure funding for specified recipients
Managed agency recipient verification process
Liaison between agency recipients and funding organizations
Secured financial assistance from local churches and other multi-service centers in the Indianapolis area
Developed and managed agency methods for stockroom and data entry processes for daily operations
Facilitated trainings for organizations interested in partnering with agency

EDUCATION

Indiana Wesleyan University December 2010- Present
Pursuing Bachelor of Science - Business Management with anticipated completion in spring of 2015
Indiana Wesleyan University April 2013