Work Experience
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ORGANIZATION: iFiber Communications Inc.

JOB TITLE: Voice & Data Technician

DURATION: 05/2015- Present

Currently Install, configure, and validate ifiber video, voice, and internet services for Business and residential customers. Utilizes basic hand tools to install and test service, using web base software to validate. Educate customers on the basic and advance functions of the service.

Serviced over 500 customers in Four Months.

Received verbal and written acknowledgment appreciation customers

Driven over 1,000 accident free miles

ORGANIZATION: South Western Bell (AT&T Inc.), Leander, TX

JOB TITLE: Service Delivery, and Assurance Technician III

DURATION: 06/2013- 03/2015

Currently Install, configure, and validate Uverse video, voice, and internet services for Business and residential customers. Utilizes basic hand tools to install, signal analyzing equipment, and web base software to configure, validate, and if required change or modified circuits to ensure optimum performance levels. Educate customers on the basic and advance used of Uverse service features.

installed and repaired over Five Hundred Uverse service accounts, over 95% satisfaction rating.

recognized as one of the top performers of the Month in June 2014

received a Monthly Four out of Five Star rating twice within Three Months

attained several perfect scores from customers after installing their services

ORGANIZATION: ICC Software Inc. Plano, TX

JOB TITLE: Installation Technician II

DURATION: 08/2011- PRESNT

Install, configure access control equipment to include Security cameras, Bio Metric Sensors, motion detectors. Utilizes monitoring software. (08/2011 to present), he is responsible for the monitoring and system dependability, and recording capability of all 27 video monitoring devices.

installed over 45 Bosch video cameras, and 20 Bosch, and Cisco video captioning equipment for

Fort Hood Entry/ Exit Point; finished project One Month ahead of deadline

chosen to attend certification course over co-workers

received bonus for outstanding commitment and efficiently

ORGANIZATION: DIRECTV Certified Installer, Waco, TX

JOB TITLE: Satellite Installer

DURATION: 01/2011- 08/2011

Configure, engineer, and install DIRECTV satellite dishes for residential and Business use; Utilize RG6 coaxial, basic power tools, cable fishing equipment; and programming protocol to deliver C band satellite programming; comfortable working at highs over 40 feet.

* maintain a customer satisfaction rating over 95%

Installed over 50 satellite dishes; top 10% of all installers

Commendable comments by customers for my professionalism

ORGANIZATION: 62nd Signal Battalion, United States Army, Fort Hood, Texas
JOB TITLE: Daily Operations manager
DURATION: 09/2011- 01/2011
Serves as operations manager in charge of human resources and organizational training requirements for over 125 personnel; reviewed, and routed all organizational personnel and training actions; reviewed and approved all personnel evaluations report; approved training activities and location sites requirements; maintain and accounted for over $750,000 worth of vehicles and equipment
demonstrated outstanding aptitude for operational and administrative work

consistent performance has been invaluable to daily operation

enforced organizational standards across the board

Consistently sought ways to improve the organization's training events

ORGANIZATION: A co 307th Signal Battalion, United States Army, Fort Richardson, Alaska

TITLE: Network Operations Manager

DURATION: 10/2006- 09/2009

Supported the United States Army Pacific region to include Hawaii, Japan, and Korea; responsible for safety, training, and welfare of 37 Soldiers, installed, maintained and repaired all aerial, underground fiber optic and Category 5/6 transmission systems serving the pacific region; accounted for over $1 million worth of secure and non-secure voice and data communications equipment and Six support vehicles

provided exceptional communication support during a 2 week training exercise

sought after by peers based on knowledge of data transmission concept; resulted in 24 co- workers being trained on Fiber Optic capabilities

selected by superior to conduct professional development training to peers; enabling them to better understand and developed future leaders

ORGANIZATION: 69th Signal Company, United States Army, Fort Huachuca, Arizona

TITLE: Chief Section

DURATION: 10/2001- 10/2006

Managed six (MCSP) teams during his deployment to Kuwait (03/2003- 04/2004).

Responsible for the planning, configuring, and the integrating of the MCSP teams supporting the War fighters. He supervises the installation, maintenance and management of secure and non-secure, Video Teleconference and voice communications.

led six teams into combat operations during Operation Iraqi Freedom

four teams awarded commendations for outstanding communication support

selected as communications Chief for future mission over seven other wised qualify personnel

* received 3 letters of commendation and 4 achievement awards while deployed in Kuwait

Military/ National Certifications
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Electronic Security Systems Certification, Monaco Systems 06/2012- 07/2012

D21 E911 Dispatch Operator’s Course, Monaco Systems 10/2011- 10/2011

Satellite Broadcasting Communication Fundamental (SBCA) 01/2011- 02/2011

Network Manager Security Course, Fort Huachuca, Arizona, 10/2002- 11/2002

System Administrator Course, Fort Huachuca, Arizona, 10/2002- 10/2002

* Certified 3M Fiber Splicing, Fort Huachuca, Arizona, 10/1999- 11/1999

Professional Development
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Senior NCO Leaders Course, Fort Gordon, Georgia, 09/2005- 01/2006

Demonstrated abilities in written communications, oral communications, leadership skills, contribution to group work, and research abilities

Equal Opportunity Course, Fort Huachuca, Arizona, 10/2002- 11/2002

Assess human relations climates in the organizations they serve, and to provide advice and assistance to commanders to prevent, reduce, or eliminate discriminatory practices. The course uses a building-block concept. Studies progress from communications to individual and group behavior, through studies of major ethnic groups, aspects of power and discrimination

Promina 800 Multiplexer Operator/ maintainers' Course, Fort Huachuca, Arizona, 09/2002- 10/2002 - Multiservice backbone network. On a single platform, a Promina system fully integrates the functions of a voice and data networking multiplexer, an Integrated Services Digital Network (ISDN) switch, a frame-relay switch, a multiprotocol router, and a network management system.

Basic Certified Installer Course, Fort Huachuca, Arizona, 10/1999- 11/1999

Covers the spectrum of voice, data, electronic safety & security, project management and audio & video technologies. It encompasses the design, integration and installation of pathways, spaces, optical fiber- and copper-based distribution systems, wireless-based systems and infrastructure that supports the transportation of information and associated signaling between and among communications and information gathering devices.

Affiliations:
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Communication Workers of America (June 2013- Present)

Satellite Broadcasting Communication Association Member (February 2015- January 2017)

Skills

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Resource Management Skills: Seeking, and obtaining the appropriate use of equipment, facilities, and materials needed to do certain work

Technical Skills: Installing equipment, machines, wiring, or programs to meet specifications

Systems Skills: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes