Patient and diligent Vast technical knowledge
MS Office proficiency
Work History
Cashier/Pet care 02/2009 to 09/2011
Petsmart – The Colony, TX
I was hired before location was built, so i was given the chance to assist in setting/planning of the store.
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy
and strong interpersonal skills with all customer interactions. Maintained composure and patience in face
of difficult customer situations. Trained new employees and explained protocols clearly and efficiently.
Maintained all pet cages/aquariums.
Shoe's/Fitness Expert 09/2011 to 03/2012
Academy Sports – Plano, TX
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security
practices. Recommended merchandise based on customer needs. Placed special orders and called other
stores to find desired items. Guided customers in choosing items that reflected personal style and shape.
Maintained visually appealing and effective displays for the entire store. Administered all point of sale
opening and closing procedures. Offered exceptional customer service to differentiate and promote the
company brand. Consulted with customers on the latest styles and trends. Collaborated with customer
service team members to give exceptional service throughout the entire shopping and purchasing
experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer
confidence by actively listening to their concerns and giving appropriate feedback.
Oil Rig Hand 05/2012 to 12/2013
P.R.O.S – Ft Worth, TX
Documented daily equipment inspections and submitted daily inspection forms to supervisor. Performed
daily maintenance to the machine cab and wheels. Loaded proper weight requirements before leaving
the pit. Operated equipment safely and efficiently at all times. Loaded proper materials while abiding by
all safety and legal standards. Obtained proper signatures as required. Operated and maintained a forklift
truck in a safe and efficient manner. Directed other workers to move cages, placed blocks, positioned
anchors or cables, or moved materials.
Tech Support Agent 01/2014 to 08/2014
Xerox – Colorado Springs, CO
Processed an average of 108 inbound calls technical support calls daily. Support customers with online
billing and account issues. Researched issues on various computer systems and databases to resolve
complaints and answer inquiries. Informed customers about issue resolution progress. Supported
customers having data connectivity issues. Provided thorough support and problem resolution for
customers. Reported important problems to management. Worked with customer service supervisor to
resolve customer concerns. Researched, resolved and followed up on customer issues. Maintained a calm,
professional demeanor when faced with high demand, high volume workloads. Troubleshot hardware
issues and worked with service providers to facilitate repairs. Created new account, reset passwords and
configured access for users.
Assistant 08/2014 to Current
Todays Health Care – Colorado Springs, CO
Maintained store inventory and tech maintenance schedules. Checked mail, shopped for groceries and
handled patient payments. Created business reports using Microsoft Excel spreadsheets. Typed
documents, updated websites and compiled information for meetings. Conducted extensive online and
phone research. Observed and documented patient documents and reported patient complaints to the
case manager. Completed and submitted clinical documentation in accordance with agency guidelines.
Completed and submitted clinical documentation in accordance with agency guidelines. Provided
transportation, assistance and companionship to clients. Kept facility stocked with necessary supplies,
equipment and instruments. Comforted patients and provided them with reassurance and
encouragement. Promoted continuity of care by accurately and completely communicating to other
caregivers the status of patients for which care is provided. Participated in the maintenance of safe
conditions within the facility and other related areas.
Education
High School Diploma: Current
Pikes Peak - Colorado Springs, CO