Education & Training

ITT Technical Institution - Chantilly, VA

• Bachelor of Science Degree in Information Systems Security 09/2008 – 06/2012
• Associate of Applied Science Degree in Computer Network Systems 09/2008 – 10/2010

Awards & Achievements

• Security + Certified (ID # COMP001020337591)
• Top Secret Clearance
• Photo selected as part of the NVCC course catalog front-cover, representing the IT department
• Received “Excellent Customer Service” award for professionalism and quality service

Professional Experience

IT Instructor

ITT Technical Institution – Youngstown, OH                                                 7/2014 – Present

• Teaching Introduction to Computers to class size of 15-30 students every Saturday monring
• Preparing syllabuses for the entire quarter
• Grading homework, assignments and projects
• Preparing class lectures

System Analyst

Continuum- Cranberry township, PA                                                              8/2014-Present

• Problem Resolution for end-user technical problems by utilizing a ticketing system
• Documenting technical information via Knowledge Base
• Support Managed Service Provides by contracting with our IT services for small-medium size companies by using the company’s Remote Manage
• Supporting numerous commonly used desktop software products (Windows 8, 7, XP, Vista, Mac OS X 10.6, 10.7, 10.8 and 10.9)
• Administrating Active Directory as well Group Policy configuration
• Administrating Exchange Server 2007 and Microsoft Office 365
• Utilizing Google apps and Windows Mail apps
• Mail Clients that were utilize (Microsoft Outlook XP/2003/2007/2010/2013)
• Thin Client and Virtual Desktop Interface(VDI) Support (Citrix and Microsoft Terminal Server)
• Servicing new user and equipment set-ups as well as other desktop projects
• Administrating networking configuration (CISCO, Routers, Switches, Printers, LAN and WLAN)
• Utilizing Anti-Virus tools for Virus and Malware infections
• Computer/Service performance configuration
• Security analysis for AD/UAC and Exchange mailboxes
• Mobile device configuration - email setup and configurations, and email, contact and calendar synchronization troubleshooting
• Utilizing Microsoft Shadow Copy and VERITAS/Symantec Backup Exec 8.0 for File and Folder restores
• Application support which includes common desktop applications and line of business and proprietary applications
• Utilizing a SQL database for end-user information/documentation
• Handling security requests

System Administrator

BNY Mellon - Pittsburgh, PA                                                                                                                                                                                                                                                                                2/2013 – 08/2014

• Providing Production Support for various Wealth Management applications that are utilized to develop investment and asset management websites
• Utilizing NTReskit for checking permissions on shared resources
• Utilizing PuTTY for Linux/Unix administration
• Utilizing FileZilla to connect to an FTP/SFTP servers via Linux
• Windows Server Security Review
• Executed MS-Dos commands and scripts for Windows Administrator/AD group listings
• Log Harvesting utilized for a data archive repository
• Utilizing SQL Databases
• Backing up informational data utilizing a program containing Log Harvesting as an archiving tool
• Maintaining and Monitoring Server logs and events
• Tracking/Monitoring applications and Windows Platform Servers
• Collecting data for users who have mailboxes on KVS Vault, Journal servers and E-Mail Extender Servers (R6 and R8)
• Modifying and creating batch scripts (VBS/bat) for archiving support, gathering data information and application installation
• Utilized Lotus Notes 8 and 8.5 databases for users mailbox profiles
• Administrating IBM Domino 9.0 with an enterprise server and as a messaging server
• Engineering the Symantec Clearwell 7.1.2 application by working on this CLW application by learning the different functionalities as well different systems process to help assistant the eDiscovery consultants who will we be supporting when they utilize this application/software for their cases. Working on the backend side of CLW, engineering the different aspects of the system, such as Backup, Restore and Archiving as well as troubleshooting errors
• Utilizing Enterprise Vault 9.0 which ingests the Exchange 2010 and Domino 9.0 mailboxes in order for us to pull data
• Utilizing BMC Remedy 7 by auditing ticket submissions for the eDiscovery team
• Utilizing Tivoli Management System by archiving Exchange and Domino e-mails, local home drives, blackberry messages
• Putting together a network diagram of the eDiscovery infrastructure with the Servers, Databases, Exchange and Domino Mailboxes that are being utilized and they are being utilized for presentation purposes
• Utilizing Application Virtualization by managing SAN enviorments
• Testing and implementation of applications and data repositories
• Active Directory administration (GPOs, Distro Groups, Mailbox configuration)
• VDI tool to use when remoting into servers and troubleshooting
• Software Transend Migrator v11 for converting .pst data to .nsf data
• Utilized Microsoft Office 2010
• SharePoint 2010 for a documentation library and site collection creations
• System Administration documentation
• Utilized Windows Server 2003 R2 for VMware Platforms
• Utilized/Configured Administration Tools (AD, Remote Desktop and other mmc snap-ins

Desktop Technician (Contractor)                                                                                                      9/2012 – 2/2013

Fedex Ground - Moon Township, PA

• Providing Desktop Configuration for Fedex Ground employees
• PC configurations (Desktop’s, Laptop’s and Thin Client’s)
• HP Service Center ticketing/Asset system
• Desktop Tier 3 Support
• NAS image boot system to configure PCs
• Utilizing Application Virtualization
• Utilized multiple different images for different PC configurations
• Group Policy Configurations with workstations (Desktops and Laptops)
• Supporting Fedex customers via phone and e-mail
• Administrating System Center Configuration Manger
• Utilizing VMware ThinApp for deploying applications
• Packing/Shipping configured PCs to customers
• Hardware storage checkouts for inventory
• Troubleshooting HP printers (Laserjets, DesignJets etc)
• Troubleshooting HP Desktop’s, Thin Client’s and Laptop’s (5700,5800, 8460, 8470)
• Managed GRID devices that were utilized by Citrix
• Troubleshooting Fujitsu Lifebook laptops
• Worked heavily with Windows XP SP3 and Windows 7
• Remote Support tool by using DameWare and DSM Remote Control Viewer
• Microsoft Office Professional 2010/2007
• Utilized Various software’s (Adobe, Bluezone, MapPoint, SnagIt)
• Worked heavily with Mcafee Laptop encryptions
• Configurating Mcafee anti-virus software
• Utilized Active Directory 2007 (GPOs, Distribution groups, OU management)

System Administrator (Contractor)

MetroStar Systems - Quantico/Stafford, VA                                                                5\2012 – 9\2012

• Administrating the customers Active Directory OU, Group management/GPO management
• Utilizing SAN environment for our tape drives libraries
• Utilizing EMC Networker for Backup, Recovery and Archiving solutions
• Administrating VMware Servers and VMware utilizing as a client-server model, remote access into our production servers
• Utilizing other VMware products such as VMware workstation and VMware Player
• Maintaining content databases within the SQL 2005 production environment
• Utilizing Linux with EMC Networker
• Helped put together test plans for the SharePoint 2010 environment in preparation for migration
• Conducted GAT testing to ensure that Sharepoint applications function with all available configurations of Microsoft Office, Windows XP and Windows 7, Internet Explorer 7 and 8.
• Built custom workflows in SharePoint designer to help automate customer processes and procedures and to customize the customer’s SharePoints sites
• Consulted with customers to help them utilize their site in the most efficient way possible as well modify various webparts to fit customer needs.
• RDP into backup servers to migrate entire site collections, sub sites, lists, document libraries and data using STSADM commands
• Providing troubleshooting for network connectivity, desktop configuration and network access issues regarding SharePoint 2007 server
• Utilizing 3rd part tools such as Corasworks to build and consolidate lists, document libraries and calendars
• Trained and managed over 400 customers and achieved significant improvements in their productivity
• Provided technical support for issues concerning customer SharePoint sites, accounts and connectivity
• Documenting standard operating procedures
• Diagnosed hardware and software problems
• Gathered data pertaining to customer needs, and use the information to identify, predict, interpret and evaluate issues and resolved ticket submission issues
• Facilitated quarterly, monthly and weekly metrics for the completed tickets site utilization

System  Administrator

NJVC LLC. - Vienna, VA                                                                                                1/2011-5/2012

• Maintaining the Server Desk team as lead
• Provided New Hire orientation to train how to utilizing our applications, IT equipment that would Transportation of IT equipment through office moves and new hire setups
• Administration the Dell KACE K1000 Systems Management Appliance by utilizing it as a remote software distribution, as well as operating system update and service pack patches as well as a ticketing system.
• Administrating the Dell KACE K2000 System Deployment Appliance which provided network OS installation (scripted installs through PXE boot) as well as using for windows driver management for the different Dell laptops and desktop that were being used.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Network administration by providing troubleshooting techniques with port patching, router configuration and cabling
• Testing and utilizing SCCM to manage large groups of workstations that were running Windows OS and software distribution as well as network access protection and hardware and software inventory
• Asset Management being utilizing by KACE, organizing the workstations, servers, mobile devices inventory
• Server 2003 and Server 2008 administration
• Utilizing VMware Servers, VMware Workstations
• Providing Support for different Symantec software’s, such as the Anti-Virus
• Utilizing the Printer Server, to configure the printers on the network, troubleshooting various different printers from HP to Xreox functionality.
• Administration Exchange 2007, troubleshooting archives and PST issues; EMC add-ins, archiving retention policies
• Blackberry Administrator- Device Password, Device Lockout, Enterprise Activation Password.
• Mobile Device Management (Droids, Window phone and iPhones)
• Utilizing batching scripts to support customers with wireless configuration, Group Policiy updates
• Administrating Active Directory Support, GPO, OUs, Account Creations
• Providing PC Remote Support utilizing KACE, RDP and VNC
• Merging the company from Windows XP to the Windows 7 operating system, training provided for functionality purposes
• Supported customers with SharePoint document libraries and permission structure
• Supported customers with various SharePoint web front end issues
• Utilizing Oracle application
• Utilizing Microsoft Office 2007 and 2010
• Microsoft Project 2007 and Visio 2007 for documentation and infrastructure diagrams

Desktop  Technician

Serco Inc. - Reston, VA                                                                                                                  3/2010- 1/2011

• Providing Desktop Technician/IT Call Center support to Serco customers and clients
• Troubleshoot customers Via Phone and E-Mail
• Used the Alteris ticketing system for HelpDesk tickets
• Diagnosed problems by using Active Directory
• Did Internet Explorer 7, 8 and Mozilla Troubleshooting
• Migrated accounts from one domain to another domain
• Troubleshoot Outlook issues (i.e Forward, ComVault, Signatures as well linking it to the exchange server)
• Created accounts, mail users on Exchange Server 2007
• Access and would troubleshoot the VPN for users to access network over a secure channel
• Installed scripts onto users desktop and laptops to help programs run faster
• Used Net Meeting and the ticket system Alteris to remote into users desktop
• Diagnose problems by using the cmd prompt (ie IP mapping etc)
• Set up accounts on the domain server, giving different Admin. Rights
• Experience in Citrix, DelTek and CostPoint Sites and troubleshooting
• Briefly troubleshooting with SQL

Desktop Technician

Radio Shack and Northern Virginia Community College                                                    12/2006- 3/2010

Reston, VA/ Manassas, VA

• Providing technical support for various clients such as Northern Virginia Community College and Radio Shack
• At NVCC I utilized the Remedy ticketing system
• Utilizing Application Virtualization via Windows XP
• I would troubleshoot various different HP Printers, desktops and laptops at NVCC
• Assisting students and teachers alike with applications and software support
• Providing Windows XP patches, upgrades in classrooms and labs while working at NVCC
• At Radio Shack I provided technical mobile support with Apple, Droid and Blackberry devices by troubleshooting the applications and installing software updates.
• Utilizing my technical skills with computer sales, providing customers with the proper specs dealing with laptop configurations that better suited their needs