Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Network Internet Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.

Network Internet Zaritma Rodriguez
14050 SW 79St Miami, Fl 33183 • (786) 487-5881 • zaritmar@yahoo.com

Summary of Experience:

• 2+ years of experience in Network Operations Center
• 2+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft
• 6 months of experience in SEO, web page optimization, Joomla, Web Design, Photoshop, Enterprise
• 6+ years of experience in Customer Service

Skills
• Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS, HTML, Java, Some knowledge of MySQL. • Experience with routing protocols, OSPF, RIP, and EIGRP.
• Experience with Optical Platforms and protocol
• Experience in a TELCO environment
• Experience working with a provider environment
• Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Wireless LANs.
• Microsoft Windows Servers: Configuration, Installation, Systems Support. Basic Routers and Switches configuration, VPN, Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and Antivirus)
• Customer support proficiency on a NOC/Helpdesk environment.
• Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0, Windows Server Advance Server 2000/2003/2008. - Fedora Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.
• Results driven with the ability to lead and work independently in a multi-task environment and high pressure.
• Network protocols TCP/IP, DHCP, DNS.
• Entry level Structured Cabling installation for Voice and Data, routers, switches, server’s installation.
• Knowledge of utility software: Word, Excel, PowerPoint Dream weaver, Photoshop, among others.
• Knowledge of desktop programming technologies of programming (HTML, Microsoft FrontPage).
• Able to rapidly absorb and implement new technologies and procedures

Work Experience

October 2011 - October 2013 Telefonica (Next Consulting Group, Inc.) Miami, Fl
SMC VAS Network Operations Center NOC Operator

• Performed monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. Responded to customer impacting events, upgrades and downgrades server and provide input into hardware planning and forecastingCreated reports for the various Engineering Departments based on open INCs and CRQs with BMC remedy and confirmed with client of operational status per SLA report.
• Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager and BMC remedy for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems and hardware
• Informed customer via email AND/OR phone of current updates including resolved status.
• Escorted customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Operated NetWorker Console to add and extract LTO tapes as needed and generated SecureSync reports before exchanging tapes with Iron Mountain.
• Built, upgraded, configured, provisioned and installed servers from scratch spanning several different platforms and configurations.
• Replaced cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment was installed.

March 2007 - February 2009 River’s Paradise Miami, Fl
Customer support/Assistant to a Network administrator

• Provided Windows Server 2000 Domain Server Administration and support for a Sales firm of 50+ employees.
• Administration of Windows 2000/2003 Server.
• Network Administration and management TCP/IP.
• MS Exchange Installation and Administration.
• Friend Relay remote ATM connection administration.
• Kaspersky, Symantec, MacAfee, Antivirus Administration.
• Installation, configuration and support for small business back office application based on Microsoft Access.

September 2010 – September 2011 Ameriworld Enterprises LLC Miami, Fl
Network Administrator Intern

• Web page optimization, Joomla, Web Design, Photoshop Active Directory, TCP/IP, VPN (Router), Antivirus Server, workstations, network printer, Enterprise, Dreamweaver.
• Helpdesk/ Phone support.

September 2003 –January 2005 GESTA-SIME Havana, Cuba.
Assistant Manager
• Supervised daily operations of data management requests including copying, transcription, analog to digital conversion, translation as well as general administrative tasks such as answering phones, filing, faxing, customer service, billing, etc.

Education

2010 - 2012 Florida National College
Associates of Science: Networking System Administrator

2012 – 2014 (Expected) DeVry University
Bachelors of Science: Network & Communication Management

Information Technology Infrastructure Library (ITIL) 2013 Certification of IT service management

Certified Cisco Network Associate

Languages
Also fluent in Spanish.