IAT SmartDial® has a long legacy of pioneering new, more efficient technology to improve outbound contacting productivity. Founded in 1986, IAT spent 27 years focused on the development of compliance capable dialing tools for the Account Receivables Management (ARM) Industry. Each SmartDial Solution—on-premise, cloud-based, or hybrid—is built on our fine-tuned predictive dialing algorithm with seamless inbound/outbound blending and IVR Messaging capabilities.
First generation CT Center dialer introduced. (2001)
CT Impact cloud-based dialing services launched.
Electronic Payment Processing capabilities added to CT Center. (2005)
Call recording technology implemented into CT Center. (2006)
Dial request/manual dialing options added. (2010)
Inbound/Outbound Resource Sharing and Cell Phone Scrubbing abilities added. (2011)
SmartCell manual-dial-only platform introduced. (2013)
Acquired by Enghouse Interactive in 2013, IAT’s Research & Development team continues to add new features that meet both industry standards and the needs of end users throughout the contact center space. With offices located around the world, Enghouse Interactive’s global reach enables access to our outbound dialing expertise—Anytime, Anywhere, Anyhow.
- See more at: https://www.iatsmartdial.com/about-iat/#sthash.4A2iQKjV.dpuf
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