We offer flexible and scalable staffing capabilities to meet shifting call volumes. Sophisticated tools and years of experience allow us to maintain appropriate staffing levels through volume fluctuations.  SYKES Home utilizes a blended workforce of part-time and full-time customer service representatives, scheduled in 15-minute increments, to deliver flexibility and efficiency. Our ability to react in real-time allows your business and customer service levels to continue uninterrupted leading to improved customer satisfaction, loyalty and profitability. Business continuity and disaster recovery are built into the equation through our geographically diverse workforce. - See more at: https://www.alpineaccess.com/industries/overview/#sthash.J1KNsDZE.dpuf