Our specialty is helping communications companies just like yours to establish and maintain successful retail long distance and Internet businesses. We’ve been doing it since 1998, and we’ve emerged as one of the leading wholesale providers in the United States. Our parent company, FairPoint Communications, Inc., owns and operates local exchange companies in 18 states […]
AnswerStat magazine is the premier publication providing healthcare and hospital call centers and medical contact centers with industry news and information, along with key vendors and support organizations. AnswerStat covers topics of critical and relevant interest to all medical call centers, including telephone triage, physician referral, appointment setting and reminders, medical telephone answering services (medical […]
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. Our membership is made up of Fortune 500 companies, contact centers, BPO’S, […]
Face-to-Face Events: Exciting, idea-generating, problem-solving physical events that include a host member presentation, open town hall, thought leadership, and small group conversations. CCNG Membership allows you to attend all single-day events across the country. Webcast Channel: CCNG Members share relevant and cutting edge information through virtual interviews and presentations. Recordings are available on-demand and may […]
ATSI is an organization rich in history with a wealth of knowledge and wisdom in its members. The key to the continuing success is the sharing attitude among its members. Founded in 1942, the Association of TeleServices International (ATSI) represents 350 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in […]
In the late 1970s, Tehrani began regularly selling advertising space in his magazines over the phone. He quickly discovered that phone sales outpaced face-to-face sales by 300 percent. Hoping to learn more about phone sales, Tehrani scoured newsstands and libraries in search of a magazine covering this nascent field — yet no magazine covered telemarketing. […]
Connections Magazine is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies. Connections Magazine covers all topics related to call centers, including agent hiring, training and retention, sales and marketing, CRM (customer relationship management), case studies, […]
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Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer experiences. We interview customers immediately after a customer service call, retail store visit or other experience while the customer’s memory of the experience is still fresh. Using our powerful hosted survey and reporting platform, clients discover and […]