Gulf Breeze, Florida 32563

xxx-xxx-xxxx

xxx@xxx.com

QUALIFICATIONS:

Hardworking, honest, many years experience in customer service and rehabilitation administration
, reliable, a leader to my peers, prompt, flexible, able to learn new tasks quickly.

Proficient in word, excel, Therapysource
, and WebPT applications.

EDUCA TION:

High school graduate, 1990,

Pensacola Junior College Adult High

School

EMPLOYMENT:

April 2014-Present

Pt-Solutions of Pensacola

Office Manager

Duties include:

Answering phones, scheduling new and existing patients, delivering/sending plan of
cares to physicians offices, entering new or existing scripts, scheduling new patients, calling patients that no-showed or cancelled to reschedule appointment, making new charts, following up with physicians office if new script or signed plan of care ha
d
not been received. Contacting physicians office to get operative reports or drs. notes for patients appointment. Verifying insurance and obtaining authorizations or re-authorizations for patients. Ordering and inventorying supplies for clinic, assisting
s afety coordinator. Filing charts and doing chart review. Entering daily charges. Daily deposit, DOC report, and daily visit report, to assist coordinators.

April 2008-April 2013

Andrews Institute Rehabilitation

Office Coordinator

Duties Include:

Answering phones, scheduling new and existing
patients, insuring patients are on the schedule for post-op clinic with physician in our office, delivering/sending plan of cares to
physicians offices, entering new or
existing scripts, scheduling new patients , calling patients that have n
o-showed or canceled to reschedule appointment, making new charts, following up with
physician ’ s office if new script or signed plan of care has not been
received . Contacting
physician ’ s office to get operative reports or doct
ors notes to assist therapist in treatment of the patient. Insurance
re-authorizations have been obtained. Ordering clinic supplies. Daily deposit, reconciling reports to insure all charges have went through. Visiting physician
’ s office daily to deliver an d pick up plans of care.

August 2006- April 2008

Nova Care/Select Physical Therapy

Patient Service Specialist

Duties included:

Answering phones, scheduling new and existing
patients, delivering/sending plan of cares to physicians
offices, entering new o r existing
scripts, scheduling new patients, calling patients that no -showed or cancelled to reschedule
appointment, making new charts, following up with physicians office if new script or signed plan of care had not been
received . Contacting physicians of
fice to get operative reports or drs. notes for patients appointment. Verifying insurance and obtaining authorizations or re-authorizations for patients. Ordering and
inventorying supplies for clinic, assisting safety coordinator. Filing charts and doing c hart r
eview. Entering daily charges.
Daily deposit, DOC report, and daily visit report, to assist coordinators.

Assisted Physician Liaison
with designing, making, and delivery of baskets/gifts for physicians offices. Also, assisted physical/occupational th erapist with patients with hot/cold packs, fluidotherapy, pool exercises, HEP, and many other duties.

xxx-xxx-xxxx Office Manager, Gulf Breeze Fitness, Inc

Duties included but were not limited to, daily deposits, production

reports, entering new member i nformation, editing exsisting member information,

cancelling members. Monthly draft of 1200 checking, and credit card

accounts. Payroll.

Accounts payable. Inventory. Managing 30 employees. Scheduling.

xxx-xxx-xxxx Server, Cashier, Hostess, Aegean Breeze

Served tables, cashiered, hostess. Mopping, sweeping, general cleaning.

Answering phone, taking to go orders.

xxx-xxx-xxxx Customer Service Representative, Mediacom Cable

Company

Answering a large volume of calls, scheduling connections, and

disconne ctions of cable and internet service. Troubleshooting with

customers, scheduling trouble calls, and dispatching technicians.

Working front desk, taking payments from customers, upgrading and

downgrading customers.

xxx-xxx-xxxx Receptionist, Spartan Comp uter Services

Answering 12 line telephone, filing, scheduling appointments,

greeting clients, making appointments, scheduled and dispatched PM

calls and trouble calls.

xxx-xxx-xxxx Deli Bakery Manager, Bi-Lo

Customer service, handling customer complain ts, scheduling for 30 deli

employees, ordering supplies, inventory, employee meetings, hiring and

firing. Cooking and prepping
for the hot bar and salad bar. Cake

decorating, baking cookies, pastry, and breads.

xxx-xxx-xxxx Receptionist/Customer Service Representative, Walter

Steigleman, P.A.

Answered multi line phone, made appointments, set docket dates for

child support hearings, prepared files for court, data entry, filing,

assisted paralegal in hearings, cop ing files, going to clerks office,

and staying in contact with the Department of Families and Children.

xxx-xxx-xxxx Assistant Deli Bakery Manager, Delchamps

Baker, customer service, answered phone, took orders, deli clerk,

cashier, sandwich maker, main tained salad bar, decorated cakes, stocked

shelves, unloaded trucks, ordered supplies, did monthly and weekly

inventories.