IT support for InkJet Inc since 2000.

Purchased hardware and software including licensing to support the company. Primary application was MS Office 2010 and supported Word, Excel, Access and Outlook within the company. Managed the Small Business Server with Exchange including setup and management of server accounts. Installation, setup and ongoing support of client workstations including removal of malware, spyware and viruses. Implemented daily backups of company data using both on-site tape drive storage and off-site cloud storage. Telephony support including punching down phone extensions and setting up email accounts on cell phones.

Installing new computers and software, repairing damaged computers by replacing hardware and software components. Telephone system support including the repair and management of the telephony environment. Training employees in the use of software applications such as email clients, document management and ISO procedures. Creation of user accounts, voice mail, and email accounts. IT support includes server management, data backup, recovery and imaging hard drives.