Microsoft Office Suite
Microsoft Operating Systems
Troubleshooting
Active Directory
Effectively utilize a customer-oriented approach to resolve user problems
Communication Skills both written and verbal

Education

ITT Technical Institute Aug. 2009- September 4th, 2011
Bachelor of Applied Science: Information Systems Security
Core courses studied: Information Security Essentials
Security Architecture of the Common IT Platform
IS Risk Management and Intrusion Detection
Legal and Security Issues
Security Policies and Implementation
Securing Windows Platforms and Applications
Auditing IT Infrastructure for Compliance
System Forensics Investigation

ITT Technical Institute June 2007 - June 2009
Associate of Applied Science: Computer and Electronics Engineering Technology
Core courses studied: PC Technology
Electronic Devices I and II
Networking Concepts
Digital Electronics I and II

Employment

Self Employed, Fremont, OH
Computer Consultant Jan. 2004 – Jan 1st 2014
Consult with client on most economical resolution to computer problem
Troubleshoot peripheral and hardware problems
Repair software and remove viruses on clients computer system
Install hard drives, operating systems, RAM and other peripherals
Desktop Support Windows 2000 through Windows 7

KForce (Mercy Contractor) (Mercy Hospital- St. Charles) Sept. 2013- April 30th 2014
Desktop Engineer Installation/Technical Analysis Technician
Desktop/Laptop Deployment – 50 to 100 computer’s a day
Hardware/Software Deployment
Worked in a 500+ person environment
Troubleshooting Hardware Issues (HDD, video cards, motherboards, ram, on-board network)
Troubleshooting Software Issues (Citrix, Imprivata, McAfee Security, BIOS, Microsoft update patches)
Track and document all asset information (s/n, asset tag #, model #)
Coordinate with management
Supervise up to 3 people at once
Help with Active Directory Migration for St. Charles and St.Vincent
Document placement of all deployed computer’s throughout the hospital both existing and new
Image new Dell’s and HP’s using Frysoft software

KForce (Mercy Contractor) (Mercy Hospital- Defiance) May. 2013 – August 30, 2013
Desktop Engineer Installation/Technical Analysis Technician
Deployed 25 to 50 computer’s a day
Worked in a 300+ person environment
Troubleshooting Hardware/Software Issues
Coordinate with management
Printer installation and network configuration
Image new computers using Frysoft software

KForce (Dell Contractor) (Mercy Hospital- St V’s) Oct 21st 2012 - May 13th, 2013
Desktop Engineer Installation/Technical Analysis Technician
Deployed 50 to 100 computer’s a day
Worked in a 500+ person environment
Hardware/Software Deployment
Setup Rubbermaid Wireless On Wheels carts
Installed computer’s on Rubbermaid wall mounts

KForce (Dell Contractor) (Mercy Hospital- Willard) Sept. 2012 – Nov. 19th, 2012
Desktop Engineer Installation/Technical Analysis Technician
Deployed between 15 to 25 computer’s a day
Worked in a 100+ person environment
Troubleshooting Hardware/Software Issues
Image new up to 15 to 20 computer’s a day

Kelly Connect (Apple INC.) Jan. 2012 - March 15th, 2012
Tier 1 Support
Customer support for products that ranged between iPhone’s and iPod’s
Application support for iPhone’s and iPod’s
Troubleshoot hardware issues/software problems.

Genesis 10
Computer Technician Oct. 2011 - November 13th, 2011
Upgraded between 25 to 50 computer’s for PNC Bank’s
Validated all hardware and software on computers
Validated the networks connection between server to computer
Troubleshoot peripheral’s and hardware problems

Last Resume Update June 4, 2014
Address Fremont, Ohio
E-mail lock Locked
Phone Number lock Locked
Resume File Cory-Trehan-2014.doc 48.5 kB

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