Technical Help Desk

Summary of Qualifications

technical and troubleshooting repair experience. Team player who is flexible, reliable and adaptable to dynamic environments. proficient in supporting hardware and software issues. Experience in Windows based PCs and laptops. Installing and updating software and hardware. Have built numerous personal PCs for friends and family. Also proficient in Word, Excel, Powerpoint, Rumba, TWS, Outlook. 13 years experience dealing with clients and employees on the phone solving technical issues or other customer support.

Work Experience

CS Stars, 1212 Ross, Amarillo, Txxxx-xxx-xxxx to 2013
Position
Technical Analyst Computer Operations

Monitored mainframe and unix operations. ran batch jobs, performed system backups, technical support to clients and employees for mainframe or user issues.

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Education
Tacsosa HS. graduated 1997

Computer Skills

Windows, Word, Excel, Rumba, Powerpoint, TWS, Outlook, Explorer, Hardware install, software install and update, typing and 10 key,

Activities and Interests

Member of Amarillo Emergency Service since 2001. Certified in CPR and First aid, Hazmat, Incident command. Also certified storm spotter with 28 years experience in the field.

References

Sterling Beckner. Computer Operations manager, Cs Starsxxx-xxx-xxxx
Marisa Booth. Itunes account manager, Anderson Merchandisersxxx-xxx-xxxx
John Harris, KAMR Chief meteorologistxxx-xxx-xxxx