Operating Controls practices.

Experience
Frontier Communications Nov 2016-May 2017
Local Manager:
- Directly supervised and lead a unionized workforce of 35 field technicians.
- Responsible for the installation, repair, activation, maintenance and removal of Frontier's
network DSL, Fiber, IPTV, VoIP, and Broadband services.
- Maintained a safe work environment by conducting regularly scheduled safety meetings,
applicable safety training and reinforcing state/federal safety requirements.
- Maintained timesheets, vacation and work schedules, attendance, raises and reviews, employee
development and motivation, safety, tool and truck stock, and on-site visits.

Frontier Communications Oct 2014-Nov 2016
Local Area Manager:
- Provided leadership to a management staff of 10 and a unionized workforce of 165 field
technicians.
- Conducted interviews and hiring/promotion of technicians and managers.
- Managed departmental P&L/budget. Articulated business/departmental KPI's to work groups
and clearly set goals/objectives to positively impact the P&L/budget.
- Maintained a safe work environment by conducting regularly scheduled safety meetings,
applicable safety training and reinforcing state/federal safety requirements.
- Collaborated with regional staff and provide feedback to improve on processes to be more
responsive to customers.
- Positively represented the Company and communicate Company vision and direction through
active engagement and involvement in the community.

AT&T September 2009 – October 2014
Manager Network Process & Quality:
- Responsible for the sustainment of Management Systems/Operating Controls Methodology and
QMS practices.
- Conducted interviews and hiring/promotion of technicians and managers.
- Mentored all new managers to the team, trained technicians and staff in various new testing
tools, processes and standards.
- Ensured process capability, control and improvement by implementing procedures and
interpreting standards.
- Facilitated the identification, analysis, development and documentation of process
improvements, operational performance metrics, and process control and results management.
- Performed safety and quality observations, provided technical and process support to
technicians and managers to insure process and quality standards compliance.

SNET/SBC May 2000 – September 2009
Manager Network Operations:
- Directly supervised and managed Field and Center Operations teams consisting of 15-25
personnel responsible for the processing, dispatching, installation, repair, activation,
maintenance and removal of AT&T's network DSL, Fiber, IPTV, VoIP, and Broadband services.
- Installation, troubleshooting, and testing of CAT3, CAT5, CAT6 wiring.
- Exercised independent discretion to implement policies and procedures within the
Northeast Region in order to maintain service level commitments and maximize results for the
corporation.
- Maintained timesheets, vacation and work schedules, attendance, raises and reviews, employee
development and motivation, safety, tool and truck stock, and on-site visits.

SNET January 1996 – May 2000
Service Delivery Business Technician:
- Installed and repaired complex communications systems and data networks.
- Installation, troubleshooting, and testing of CAT3, CAT5 wiring.
- Collaborated with internal departments and external vendors/customers to ensure smooth
work flow and efficient organization operations.
- Assisted in training of other craft personnel.
- Employed a wide variety of hand and power tools including hoists, drills, precision measuring
instruments and electronic testing devices.

Skills & Abilities
- Supervisory Experience
- Licensed Electrician
- Six-Sigma Green Belt
- ACE Processes
- Quality Management Systems
- LEAN Manufacturing Techniques
- Microsoft Office Suite
- Project Management
- Data Analysis
- Schematic Diagram Interpretation

Education
W. F. Kaynor Regional Technical School – Waterbury, CT

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