switch issues. Assist with configuration of barcode laser scanner guns.
Projects: PC refresh of 60 PC's in the distribution center.
PC OS upgrade from WinXP to Win7
Conveyer-Warehouse upgrade. Assist in hardware refresh and reconfiguration
in the distribution center.
Train new technicians.

1997 to 2013 ESI/Medco, 5151 Blazer Pkwy, Dublin, OH 43017
Titles: System Support Specialist, Network Technician
Execute Technician duties on Dublin NFS Team of 1,500+ user, Active Directory Domain.
Primary responsibilities:
-Early morning technician: ensure critical server & network system health by
identifying, reporting, repairing and determining impact of systems before
the beginning of business, and maintain the call center in a constant state
of readiness.
-Work-at-home Project Lead, and Primary Service Manager for 600+ work-at-home users.
-Install and trouble shoot client & client-server applications, redirecting or
colaborating with functional experts.
-Install, maintain & trouble shoot PC, peripheral and server hardware - repair, replace,
or report accordingly.
-Assist application developers to test and trouble shoot systems.
-Backup and restore domain and file server data for end-users and disaster recovery
operations.
-Perform Meridian Telephone Switch administration, including configuration, installation,
and relocation of telephones.

1988 to 1994 The Central Intelligence Agency, Washington, D.C.
Title: LAN Systems Specialist/Consultant

Duties include:
Responsible for the operations of Local Area Network including administration,
installation of LAN and PC hardware/software.
Answer Help line and visit user community.
Assist in the training of the new PC users.
Accomplishments: Exceptional Performance Award
Meritorious Unit Citation

Title: Telecommunications/Computer Operations Specialist
Duties: -Supervise team of computer operatiors on message and data switch
-Diagnose data circuit disruptions, interface with network control to
implement resolution.
-Write reports to assist engineers in correcting connectivity problems.
-Maintain traffic flow throughout the communications network.

Clearances during U.S. Government tenure: Top Secret, SI/TK, Cryptographic,
Special Compartmented Information

EDUCATION:
The Ohio State University - General undergraduate Studies
10 quarter hours GPA: 3.0

Northern Virginia Community College - 12 semester hours- GPA: 3.75