Objective: An internship position or full time position where my technical, teamwork skills, and customer service skills can be enriched.

EDUCATION
ITT Technical Institute, Chantilly, Virginia
Associates in Computer Networking Systems Degree Received: September 2012

Copley High School, Fairlawn Ohio
Diploma June 2006

Related Coursework:
Accounting, HTML coding, Microsoft Office; Word, Excel, PowerPoint, Cooperative Business Education

SKILLS & ABILITIES

Networking
TCP/IP & LAN/WAN Protocols
Network Technology
Network Systems Management
Network Development
GUI Applications
Operating Systems
Windows 98/2000/XP/Professional/Vista
Windows Server 2003
Linux
Hardware
Palm/Handheld Devices
Assemble/disassemble PC’s
Install, configure, troubleshoot and repair
Installation, testing and troubleshooting of cabling

Software
Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio
Adobe Photoshop
Install, configure and troubleshoot
Technical Support/Customer Service
Tier1, Tier2
Call Center
Troubleshoot hardware/software
Troubleshoot network connectivity
Software installation support
Remote Access
Phone and e-mail support
Documentation
Communication
Strong written and oral communication skills
Development
SQL database

WORK EXPERIENCE

Northrop Grumman, Falls Church VA September 2013- February 2014
Contractor with CBP Technology Service Desk
Worked call center with CBP, ICE, DHS, FBI and other government agencies.
Dealt with account unlocks, password rests, account registration, Blackberry resets & activations.
Assisted with Distribution list & Group Mailboxes in Microsoft Outlook.
Troubleshoot with Remote Access devices, (Mobikey & RSA Fob Tokens)

Victory Van Moving Company, Leesburg VA July 2013- September 2013
Dispatch Assistant
Worked with dispatch tickets, put the packages together.
Assisted with truck registrations.
Filled out tickets for trucks in need of service.

Fortitude Systems, McLean, VA
Intern with ServInt, Reston, Virginia October 2012 – March 2013
Intern with Managed Services Tier1 Tech (Server Administrator)
Answered tickets and phone calls dealing with server issues.
Installed, removed, and configured software on servers.
Set up DNS zone records, custom name servers and cron jobs.
Used troubleshooting methods to debug unavailable websites, blocked IPs, malfunctioning servers (server loads, failing processes, control panels, SSH login, FTP/SFTP )

Discovery Station Learning Center, South Riding, Virginia May 2011- October 2012
Co- Lead Teacher
Communicate with parents and or guardians with regards to children’s progress and behavior
Coordinate with team members and managers to organize activities and field trips

Minnieland Academy, Stone Ridge, Virginia March 2008 – May 2011
IT Specialist:
Cleaned, updated, replaced broken or non-responsive input/output devices, and installed programs
P.M. Supervisor:
Communicated with parents and or guardians, closed the building, and gave tours to potential families
Lead Teacher:
Constructed lesson plans; organized activities and field trips for summer camp

Volunteer Coach for Dulles South Youth Athletics August 2009-Present
Assistant Coach/ Offensive Coordinator
Designs database of parent information and team stats
Created Power Point presentations to teach offensive schemes

Volunteer Worker for L&S Landscaping, Akron, Ohio June 2002 – June 2006
Volunteer Worker
Helped with planting, flowers, trees, grass and bushes.
Leveling the ground, removing rocks.
Setting stones, bricks, patios, and concrete.