Improves Network Stability | Reduces Production Loss

Understands and quickly adapts to evolving technology. Experienced in network infrastructure maintenance, hardware and software deployment, customer support and VOIP phone systems. Task- focused and career- driven with innovative problem-solving skills. Reduces downtime due to network instability, producing cost savings. Quick to identify hardware issues, minimizing team member production loss.

Area of Expertise includes:
Customer Support
Data Center / Network Infrastructure Management
Cable Management
Avaya and Cisco VOIP setup and support
HP and Lexmark printer setup and support
Motorola Symbol Handheld and Vehicle Mounted devices
Dell workstation, Laptops, Lenovo tablet support

TECHNICAL / SPECIALIZED SKILLS

Technical Skills
Office 2007 – 2010; Windows XP, 7; Database Management; Cisco Unified Communications Manager (CUCM); Avaya Intuity and PBX management

Hardware

Workstation setup; Dell, Cisco, IBM hardware installation; Motorola Symbol Handheld and Vehicle mounted installation; Cable management; VoIP setup and support

Technical Expertise

Troubleshooting, support for technical architecture, system platforms, security administration

PROFESSIONAL EXPERIENCE

TARGET, West Jefferson, OH

Distributed Technical Operations Technician 2010 – 2014
Managed and monitored network infrastructure in conjunction with building automated food distribution center. Constructed network backbone and data center, installing and managing Cisco VOIP, workstations, Lexmark Multi-Function device, Motorola Symbol handheld and vehicle mounted setup, cabling and Vocollect.
Constructed data center in timely manner, providing support to remote servers, switches and routers, installing operating systems and applications and troubleshooting when issues arose.
Collaborated with Lexmark vendor, installing Multi-Function device, implementing in time for business partners to print out as-built diagrams and reports, making adjustments to construction when needed.
Robert L. Webster xxx@xxx.com Page Two

TARGET (Continued)

Installed Cisco phone system, allowing business partners to provide improved support of construction in house, eliminating need to use neighboring distribution center.
Completed construction of automated food distribution ahead of targeted schedule, providing distribution center staff with additional time for training.

TARGET, West Jefferson, OH

Support Specialist 2006 – 2010
Supported distribution center, ensuring production not lost due to network issues. Worked in team environment for replacement of all networking equipment in 1.4M square foot facility.
Participated in complete network implementation, totaling over 1.5K hours, finalizing project ahead of schedule.
Authored several technical documents including best practices and end user manuals. Manuals utilized by each location, ensuring business partners supported by most accurate means.

Warehouse Worker 2004 – 2006
Processed freight through Target’s warehouse center. Trained new team members on power equipment, following best practices of Target distribution operations.
Processed freight efficiently through building, ensuring scheduled store deliveries arrived on time.
Trained new hires on operational procedures and power equipment, introducing team members quickly into distribution center, promoting productivity objectives.

EDUCATION

Completed courses for MCSE, MCSA and Internet security at Computertriaining.com

PROFESSIONAL DEVELOPMENT

In-house Dell Certificates

Target in-housing Trainings: Best Practices on Networking, Cabling, Motorola Symbol Device, Avaya and Cisco Phone Systems