Summary of experience
Successfully manages the implementation and life cycle of web based software applications. Initiate kickoff meetings and
brainstorming sessions to gather and document traceable requirements. Efficient in screen design and manipulation
to ensure user interface is sufficient and friendly. Effectively establishes and maintains positive relationships with clients.
Experienced in Commercial and Personal Insurance. Skilled in workers compensation, property, liability, valuables,
inland marine, fleet, claims, form modifications and regulatory guidelines; work closely with NCCI, State Filings and ISO.
Industry Experience
Commercial and Personal Lines Insurance (Property and Casualty)
Workers’ Compensation
Claims
Valuables
Commercial Auto
Directors & Officers
Inland Marine
Forms Review and Design
Regulatory and Compliance
ISO Forms and Rates Requirements
Underwriting Policy Administration Systems
Domestic and International Insurance
Medical Device Company
Compliance and Regulatory Systems
Vendor Credentialing, Sales Representative Accreditation
Sales Operation Tools, Sales Force, CRM
Vendor Account Management
Opportunities, Quotes, Products, Accessories
Achievements
Received recognition in an A++ company newspaper for excellence in providing successful one on one, group session andvirtual systems training to both domestic and international employees.
Received monetary award for dedication and exceeding the scope of my responsibilities.
Skills:
Project Management
Successfully managed the development and software implementation process.
Manage deliverables and resource allocation while building strong relationships with business and technology leaders.
Validate and approve Vendor invoices. Participate in vendor selection, system demos and RFP requirements.
Create Standard Operation Procedure documents.
Analyze and document cross-relational data for SAP/CRM.
Manage project workflow, provide status updates and allocate resources accordingly.
Organize and track team projects and requirement priorities. Document and track all change requests.
Provide Production support and training to both International system users and US. Provide currency conversions.
Responsible for international projects and keeping the communication lines open with overseas brokers.
Monitor international software program and created Access database for international local brokers.
Evaluated change request and the impact on timelines. Analyze project go live date, approve extensions.
Vendor Management
Work closely with Vendors. Develop positive relationships with both internal and external resources.
Organize and facilitate meetings/luncheons between Vendor, Information Technology team, Legal and business units.
Review, approve and allocate payments for all Vendor invoices.
Coordinate Vendor schedules with internal staff. Work as the liaison between Vendor and internal resources.
Manage Project life cycle to assure timely implementation.
Manage print implementation process of forms with Vendor.
Manage, coordinate, facilitate and document all meetings and issues between Vendor and Stakeholders.
Stephanie Renita Mullin 215 - 595-3954
1094 Tudor Drive, Breinigsville, PA 18031 xx@xx.com
Business Analysis
Document requirements for compliance application on SharePoint platform.
Analyze existing data to convert Salesforce CRM to SAP/CRM. Assist with integrating ETL tools.
Contributed to the development of a team collaboration database to manage and report daily workflow in SharePoint.
Analyze and document cross-relational data for implementation of quote and opportunity modules.
Document cabinet quote and PO requirements for SAP/CRM medical cabinet disbursements.
Set up secured central mailboxes in Lotus notes to be utilized for all sales rep requests and to manage inquiries.
Map SAP/CRM requirements for medical scope cabinet configurations, accessories and lockers.
Establish relational data between representatives and sales tools.
Analyze regulatory requirements for system implementation.
Document standard operating procedures/key performance indicators
Document requirements for medical device tools and sales opportunities.
Analyze and document screen development for software applications. Monitor international software process.
Implement electronic submission processes, formal training and improved efficiencies by 90%.
Facilitate meetings and JAD sessions for requirements gathering. Document detail business requirements.
Design and update software functionality for underwriting policy administration systems and claims modules.
Analyze, document and create screen modifications to improve user interface.
Develop, revise and improved requirements documentation templates and team processes.
Worked closely with business, developers and offshore technical design teams.
Verify and define form print data for accuracy prior to legal filing. Design dashboards for policy, claims, reports and KPI’s.
Prepare forms for state filing; Work closely with technical resources to provide solutions and resolve issues.
Develop and maintain monthly reports for state filings of new and existing form changes.
Reduce corporate penalties by 40% by tracking every form and changing the workflow process.
Validate systems to assure they are compliant with state and federal laws.
Support .net framework for (CLI), Common Language Infrastructure, corporate intranet.
Provide technical support to U.S. and overseas offices. Analyze accuracy of system data for international Brokers.
Liaison between United States and international underwriters and development teams.
Testing
Create proficient acceptance testing process, utilized by all levels of business users.
Develop LMS training and test materials for medical sales representatives.
Test SAP/CRM requirements for Customer Relationship Management database.
Create proficient acceptance testing process, utilized by all levels of business users. Manage offshore test team.
Coordinate Vendor defect tracking system with internal tracking logs. Document defects, retest fixes and bugs.
Measure/prioritize the criticality of defects. Develop test plans, test scenarios and traceability matrices.
Document change request. Develop and test security and user groups for web and software applications.
Organize testing process for Acceptance, QA and System Integration. Review, verify and confirm test output.
Allocate work to QA team. Oversee testing and determine cause of operating errors. Update configuration database.
Conduct system testing and evaluate performance. Work closely with multiple customers and development teams.
Responsible for test validation, developing test plans and training materials. Responsible for security access.
Verify system screen data for accuracy; Conduct system parallel screen testing for QA, update changes and track defects.
Create/execute test scripts; validate test data and system functionality. Enter SQL query data to track policy issues.
Define business rules and data for Java applications, analyze system errors and address Help Desk Tickets.
Execute and review system integration testing, regression testing and print, offer sign off upon 100% accuracy.
Process Re-design
Increased sales representatives registration efficiencies by 50%.
Implemented credentialing processes and improved communications between representatives, vendors and support team.
Improve existing project plans, develop efficient processes and project tracking techniques for all stakeholders.
Web Design
Design and implement interactive websites to be utilized by 1500 domestic and international employees.
Revise existing websites to establish user-friendly interaction and efficiencies.
Training
Produce training materials, FAQ’s and reference guides for, sales representatives and senior management teams.
Create Power Point presentations, How to Guides and LMS training materials. Facilitated train the trainer sessions.
Train and prepare team on implementation process to include pre and post production preparation.
Train and prepare team on implementation process to include pre and post production release process.
Execute registration, credentialing process and training for over 4500 medical and surgical representatives.
Responsible for training employees in the domestic US and international offices.
Provide one on one/group training to stakeholders and medical device representatives.
Train medical sales representatives and technicians for background screenings and credentialing process.
Stephanie Renita Mullin 215 - 595-3954
1094 Tudor Drive, Breinigsville, PA 18031 xx@xx.com
EXPERIENCE
Business Analyst (Medical Systems) – Olympus America Inc., Center Valley, PA, 01/2013 - 08/2014
Business Systems Analyst - ACE Group, Philadelphia, PA, 06/2010 - 01/2013
Business Systems Analyst - Crum & Forster - Morristown, NJ, 07/2009 - 06/2010
Senior IT Analyst - One Beacon Insurance - Philadelphia, PA, 07/2007 - 12/2008
Business Analyst - NJM Insurance Group - West Trenton, NJ, 11/2005 - 07/2007
Business Analyst - American International Group - Berkeley Heights, NJ/Philadelphia, PA 05/2002 – 11/2005
EDUCATION
ESI BA Certification Course for Business Analysis • George Washington University
ESI BA Certification Course for Facilitation Techniques and Requirements Development • George Washington University
Word VBA Programming Certificate • Springhouse Education and Consulting Services, Exton, PA
Burlington College • Pennington, NJ Peirce College • Philadelphia, PA Career Institute, Paralegal Certification • Philadelphia, PA
COMPUTER SKILLS AND TECHNICAL EXPERIENCE
SAP/CRM, Java, SQL, HTML, Salesforce, SharePoint, Articulate, LMS, Engage, Bug Tracker, SAGE, iQuote, Sales Force, RSquared,
Adobe Acrobat, iRise, JIRA, Concur, Clarity, Mercury Quality Center, EDS, Lotus Notes, Visio, WebEx, GoToMeeting, Planview,
Risk Manager Security, AS400, WINS, TSO, .NET, CICS, DB2, JCL, File Aid, ODE, IAF, Sapiens (rule based application),
File Net, Internet Explorer, Firefox, Safari, Enterprise Service Center, AMS, Dun & Bradstreet, Sagitta, DMV, Crystal Reporting
and Mantis.