Motor Transport Operator, 10/2010 to Current
U.S. Army – Ft. Bragg
Supervised teams in support of security and installation law and order operations.Tracked personnel and supplies within the company.Maintained 100% accountability of all assigned equipment worth more than $255,000.Conducted weekly walk-throughs with the NCO's to discuss interior visual displays, includingequipment and personal presentation.Maintained security of the local areas and performed route clearance for visiting high-ranking officials.Constructed and camouflaged infantry positions and equipment to prevent detection.Documented and processed classified materials.Prepared documents for destruction.
Trained in the use of tear gas and explosives.
Developed and led training programs in preparation for combat.Graduated Airborne School 2011 and under went intense training to jump out of C-130's mid flight.One tour to Iraq year 2011, objective was to defend convoys from Alas-ad Air base to the Northern U.Sbases. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including storewindow presentation.
Tier 2 Technical Support Representative, 03/2014 to 09/2014
Convergys – Lake Mary, FL
Answered an average of 15 calls per day by addressing customer inquiries, solving problems andproviding new product information.Inspected equipment for proper performance and correct communication.Conveyed noteworthy information about project successes and product updates to customers.
Provided feedback to all departments on brand consistency in outbound communications.Directed multiple client accounting system conversions into web-enabled financial platform.
Prepared accurate financial statements at end of the quarter.Greeted customers entering the store to discover what each customer wanted or needed.
Politely assisted customers in person and via telephone.Answered product questions with up-to-date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathy andresolving problems on the spot.Managed a wide variety of customer service and administrative tasks to resolve customer issues quicklyand efficiently.Built long-term customer relationships and advised customers on purchases and promotions.Asked open-ended questions to assess customer needs.Learned, referenced, and applied product knowledge information.Set up and explained new membership contracts.
EDUCATION
High School Diploma: Gen, 2010