William Cuteri

Qualifications

Solutions-focused, team oriented individual with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze and organize requirements to identify and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Technical Skills

A+ Certification

Linux/Unix · Windows 9x/2000/XP · MS Office

Professional Experience

ClubCom / ZoomMedia - Robinson, Pennsylvania

Fulfillment Associate/Warehouse/Inventory Control (5/2011- - 8/2014)

· Provided physical hardware support on customer machines company wide.

· Responsible for day to day maintenance of off site warehouse.

· Maintained Inventory protocols and standards both daily and monthly.

· Responsible for the strategic development and implementation of processes to streamline replacement customer equipment.

· Responsible for all shipping and receiving of merchandise for company.

· Responsible for duplication of all hard drives and content verification.

· Reconciled all shipped and returned merchandise

· Custom built over three thousand social environment computers, for new install and swap replacement.

· Custom built over seven thousand fitness environment computers, for new install and swap replacement.

· Responsible for building and imaging all swap, upgrade and installation computers and hard drives.

· Responsible for warehouse stock coordination with suppliers.

TEK Systems – Greentree, Pennsylvania

Scan Technician (10/2010 – 2/2011)

· Physically scan documents for medical review.

Education

Diploma of Computer Technology

DCI Career Institute - 2010