Bachelor of Science in Computer Information Systems xxx-xxx-xxxx
Bachelor of Science in Biblical Studies GPA 3.339

Knowledge Microsoft Office 2003/2007/2010, Windows Servers 2003/2008,
Windows 7, XP, Vista, Ubuntu, Footprint, Wise Terminals, Teamviewer,
Avaya, Printers, Pitney Bowes, Synology

Classes Computer Hardware, Networking

Work TEMEG Inc Hudson, Ohio
Experience IT Support January 2012-Present
-Work in a two person support team that services 130+ users and
maintains eight servers
-Transitioned server from physical machines to Virtual Machines
-Research and deployed Bitdefender on all computers
-Research and deployed transition plan of four file servers on to one
Synology NAS with backup and fallback plans
-Responsible for printer inventory, research, maintenance and supplies
-Maintained Universal Software System clients and servers
-Maintained Pitney Bowes client stations and equipment
-Assisted Four Satellite offices with their IT needs over the phone and
through Team Viewer
-Create clear IT How Tos for future reference

Baker Hostetler Law Firm Cleveland, OH
June 2011-November
IT Intern
2011
- Worked on a three person support team that serviced 400+ users.
- Worked with Citrix based thin client setup and troubleshooting
- Assisted users with transition from Windows XP to Windows Seven
- Used two ticketing systems during transition from old system of SDE
to Footprint
- Followed set procedures to complete IT tasks.
- Re-imaged and deployed over 300 laptops and desktops

Vitamix Corporation Cleveland, Ohio
IT Intern July 2010-August 2010
- Worked with a four member team that serviced 400 users
- Imaged over seventy computers using Norton Ghost and transferred
user data from old computers to new desktop for users in office
and production areas
- Organized and implemented replacement of old printers and
replaced with new Zebra printers

L-Tech Solutions Hudson, Ohio
Technician July 2006-June 2010
- Worked with a 5-7 person IT team
- Disassembled, assembled, and repaired residential and
commercial computers
- Set up networks in offices and warehouses with Cat 5e and Cat 6