Email xxx@xxx.com

Marital Status Married, 2 children

Profile

I am a talented and accomplished Technology Support professional with experience in System Administration, Network Technologies, and Desktop Support. I have multiple certifications, including MCSE. I will be sitting the Cisco CCNA exam within the next two months and plan to continue studying and testing in the Cisco Certification track with an emphasis on Security. I bring a proven ability to lead technical support activities for over 3,000 end users at individual and multiple sites.

System Administration

Exchange Mailbox administration, MPLS Circuit monitoring and fault isolation
with Nagios and Big Brother. Security administration with Online Guardian. Cisco core and workgroup switch monitoring and troubleshooting. Network
Infrastructure upgrades and cable management. Administration of CallPilot
Manager and telephony mailboxes.

Applications/Tools

I am experience administering MS Office (2003, 2008, 2010 & 2013), Project, Visio, Ghost, Oracle, Antivirus software, firewalls (Cisco, Bluecoat, Checkpoint, Symantec and Zone Alarm. Symantec DLP 11, Remedy, Photoshop, QuarkXPress, Illustrator, MS Exchange, ProComm, IVR systems, Visual Basic.NET, BASIC, Blackberry OS/Tools, LINUX/UNIX Tools/Utilities, evaluating and leveraging open source software, SMS, RDP, Remote Tools, MS Exchange 2010, Novell Group Wise 8, Power Shell and GPO.

Networking

I have experience with LAN/WAN, Cisco IOS CLI, CatIOS CLI, Ethernet/Gigabit Ethernet, TCP/IP, IPX/SPX,
WIFI, Wireshark, Cisco, ASA, Firewalls, VPN, VLAN, Proxy.

Professional Experience

10/2007 – 02/2013 Senior System Technologist EMEA. Quantum Storage GmbH, Zürich, CH

Active Directory administration

Blackberry Server administration

MS Exchange Mailbox administration

Administration of CallPilot Manager and Telephony Mailboxes

Network infrastructure upgrades and cable management projectsProvide first point of contact for users requesting IT services for EMEA.

Cisco core and workgroup switch monitoring and troubleshooting

MPLS Circuit monitoring and fault identification with Nagios and Big Brother

08/2004 – 09/2007 Site Support Analyst – Pacific N.W., Merrill Corp., San Francisco, California

Responsible for all network related services for all Merrill sites and Document Service Centers in Pacific North West Region.

Setup, imaging, configuration, troubleshooting and repair of all Merrill Proxy appliances, Switches, workstations, laptops, PDA’s and network appliances for Pacific North West territory.

Maintains all local Data/Server rooms at Merrill facilities. Adds, builds and repairs all network cable drops, 66 block punch downs and local Cisco Routers and Switches.

Partnering with a Merrill network services engineer, rebuilt Merrill’s primary San Francisco Document Management Services site’s Network, including all Routers, Switches, patch panels and wiring in three days, increasing performance and data throughput by 50%.

Spear headed upgrade of Merrill’s Palo Alto site’s network platform to T1 with high speed cable for client’s conference rooms, thereby saving potentially millions of dollars in lost revenue.

04/1998 – 09/2004 Customer Service Engineer Hewlett-Packard Corp., San Francisco, California

Resident server and desktop services engineer at San Francisco General Hospital, company’s largest client within City of San Francisco account.

Responsible for desktop network connectivity, optimization, repair, replacements, and maintenance. Supported over 2,500 PCs, 40 servers, 500 printers, back-up devices, UPSs, and all peripherals.

Additionally provided support for all other HP accounts in five surrounding counties on rotating weekend basis. Assisted with several data center moves, including tear down, implementation, and reconfiguration of data stations and laptops for other clients

Education

09/1992 – 06/1994 Computer Information, Vista Community College, Berkeley California

09/1989 – 06/1992 Cisco Networking Academy, College of Alameda, Alameda, California

03/1979 – 08/1985 Computer Technician Apprentice, ASI Computers, New York, N.Y.

Certifications

Microsoft M.C.S.E., M.C.P. + I., M.C.P. (MCP ID 1748571)

Cisco C.C.N.A. (in progress)

Languages

English: Mother Tongue

German: Start Deutsch TELC Level B1, Start Deutsch TELC Level B2 in Progress

Spanish: (conversational)

References available on request.

.